Refund Policy
REFUND POLICY
Last Updated: December 2025
This Refund Policy applies to all products, services, subscriptions, consulting work, whitelabel licensing, and hardware purchases made through AIOS Retail (“AIOS,” “we,” “our,” or “us”).
By using our Services or submitting payment, you acknowledge and agree to the terms outlined below.
1. Software Subscriptions (SaaS)
AIOS Retail offers subscription-based access to our POS and SaaS platform.
1.1 Subscription Fees
All subscription fees are non-refundable once the billing cycle has begun.
1.2 Cancellation Policy
You may cancel a subscription at any time. Cancellations stop future billing cycles but do not result in a refund for any previously charged periods.
1.3 Free Trials
If a free trial is available, billing begins only after the trial ends. You may cancel before the trial ends to avoid charges.
2. Whitelabel Licensing Fees
Whitelabel fees are used to configure, brand, and deploy a customized version of the AIOS Retail platform.
Whitelabel fees are non-refundable, because licensing work often begins immediately upon payment.
3. Consulting, Integration & Onboarding Services
Consulting and integration services include:
Setup & onboarding
System configuration
API or SDK integration
Technical consulting
Platform buildout or customization
All consulting, integration, and onboarding fees are non-refundable once services have started, due to dedicated resource allocation.
If services have not yet started, AIOS may review refund requests on a case-by-case basis.
4. Hardware Purchases (If Applicable)
For hardware purchased through AIOS Retail (e.g., terminals, scanners, POS devices):
4.1 Eligibility for Return
Hardware may be eligible for return if:
It is unopened, unused, and in original packaging
The return request is submitted within 14 days of delivery
The device is not activated, configured, or installed
4.2 Non-Refundable Hardware
AIOS cannot accept returns on:
Activated or configured devices
Devices damaged after delivery
Clearance or special-order hardware
Payment terminals with injected encryption keys (non-returnable under PCI rules)
4.3 Restocking Fee
A restocking fee of up to 20% may apply to eligible returns.
Shipping costs are non-refundable.
5. Invoices for Enterprise or Custom Work
Invoices issued for:
Custom development
Whitelabel deployments
Large-scale integrations
Multi-location licensing
Enterprise onboarding
are non-refundable, as these engagements require immediate resource allocation and project scheduling.
6. Refunds for Duplicate or Erroneous Charges
If you believe you were charged in error, please contact us within 7 days.
AIOS will investigate and issue a correction or refund when appropriate.
7. Payment Disputes
Before filing a dispute or chargeback with your bank, please contact our support team.
Most billing issues can be resolved quickly through:
Disputes filed without contacting AIOS may delay resolution.
8. How to Request a Refund
To request a refund (if applicable), contact:
Include:
Business name
Invoice number
Description of the issue
Services or items in question
Refund processing may take 5–10 business days after approval.
9. AIOS Retail’s Right to Modify This Policy
AIOS Retail may update this Refund Policy at any time.
The version in effect at the time of purchase will apply.