Last Updated: December 2025

AIOS Retail (“AIOS,” “we,” “our,” or “us”) is committed to protecting your privacy. We understand the trust you place in us when using our software, services, and whitelabel solutions, and we take that responsibility seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access www.aiosretail.com, our SaaS platform, our mobile applications, or our consulting and integration services (collectively, the “Services”).

By accessing or using any AIOS Retail Services, you confirm that you have read, understood, and agree to this Privacy Policy. If you do not agree, please discontinue use of our Services.

1. Information We Collect

AIOS Retail may collect various types of information to operate our POS platform, SaaS tools, whitelabel features, and consulting services effectively.

a. Information You Provide Directly

This includes information you submit during onboarding, registration, or interaction with our Services:

• Business and contact details (name, title, company name, address, phone number, email)

• Login credentials

• Store or partner configuration details

• Payment details for subscription or invoice payments (processed by Nuvei — we do NOT store card data)

• Information related to support inquiries, integration requests, or consulting projects

b. Technical & Device Information

When you use our SaaS platform or mobile applications, we may automatically collect:

• Device identifiers and hardware details

• Browser type and operating system

• IP address and location data (approximate)

• Log data, error reports, and system performance statistics

• Usage metrics such as clicks, navigation, feature usage, timestamps

c. Platform & POS Usage Data

For merchants and partners, we may collect:

• POS activity (non-sensitive store usage data)

• Inventory or configuration information submitted into the system

• Integration performance data

• API/SDK usage patterns for whitelabel partners

d. Information From Third Parties

We may receive information from:

• Payment processors (e.g., Nuvei)

• Business partners and whitelabel clients

• Integration tools or analytics systems

• Public or commercial data sources (for validation purposes only)

AIOS Retail does not purchase or sell personal data.

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our SaaS, POS, and whitelabel systems

• Configure and support your account during onboarding

• Deliver consulting, integration, and technical services

• Process invoices, subscriptions, and billing

• Enhance platform usability, stability, and performance

• Communicate updates, alerts, and service-related notices

• Prevent fraud, misuse, and security threats

• Comply with legal or regulatory requirements

We may use aggregated or anonymized data for analytics or product improvement. This data does not identify individual users.

3. Sharing of Information

AIOS Retail does not sell personal data under any circumstances.

We may share information only under these conditions:

a. With Service Providers

Including:

• Payment processors (e.g., Nuvei)

• Cloud hosting providers

• Technical integration partners

• Customer support platforms

These parties are contractually bound to use your information only to perform services on our behalf.

b. With Whitelabel Partners (Limited Scope)

If you use a whitelabeled version of AIOS Retail, certain business or account information may be shared with the whitelabel partner strictly for service delivery and support.

c. With Your Authorization

Such as when requesting integration with a partner, providing access to an external system, or enabling an optional feature.

d. For Legal or Security Reasons

We may disclose information if required to:

• Comply with law, subpoena, or legal process

• Protect AIOS Retail’s rights or safety

• Investigate potential violations or fraud

• Respond to government or regulatory inquiries

e. In the Event of Business Transition

If AIOS Retail undergoes a merger, acquisition, or asset transfer, your information may be transferred with advance notice.

4. Cookies and Tracking Technologies

We use:

• Cookies

• Web logs

• Device analytics

• Session identifiers

to enhance user experience, remember preferences, and improve platform performance.

These tools do not store sensitive personal data.

Users can manage cookie preferences through browser settings.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption

• Access control

• Secure hosting

• Role-based account permissions

However, no system is 100% secure. You agree to use the Services at your own risk and to maintain secure passwords and account practices.

6. Your Choices and Rights

You may:

• Update your account information

• Request access to stored information

• Request deletion of certain data (subject to legal or operational limitations)

• Opt out of marketing communications

• Disable cookies through your browser

Operational or transactional messages (e.g., billing notices, alerts) may still be sent when necessary.

7. Third-Party Links

The AIOS Retail website may contain links to external platforms. This Privacy Policy does not apply to those sites. Review the privacy policies of any third-party site before providing information.

8. Children’s Privacy

AIOS Retail does not target or knowingly collect information from individuals under 18.

9. Policy Changes

We may update this Privacy Policy from time to time. Continued use of our Services indicates acceptance of the updated policy. Significant changes will be posted prominently.

10. Contact Us

For questions about this Privacy Policy or your data, contact:

AIOS Retail – Privacy Team
📧 info@aiosolutions.io
🌐 www.aiosretail.com